Customer service – and then some.
The people behind Biacore™ systems have always believed that customer service is as important as delivering quality products. In fact, former CEO Lars-Göran Andrén of the predecessor to Biacore™, Pharmacia Biosensor, once remarked, “even if it means putting a spare part on the Concorde, we will get you what you need!” While we never had to do that, we are proud of helping our customers meet their goals - no matter what it takes.