Forward-thinking companies are investing in remote monitoring and response services that keep their equipment—and their teams—working smarter and faster. Read more about our blog here.
As life science organizations seek ways to innovate at a faster pace, the need to ensure equipment uptime increases. That means for many organizations, it’s no longer enough to react to equipment failures or operational issues after they occur.
This shift towards real-time, data-driven oversight is transforming how companies manage their facilities, equipment, and even their workforce. A growing number of organizations are discovering that remote monitoring isn’t just about preventing downtime—it’s about building partnerships, empowering teams, and driving continuous improvement.
The new era of connected support
Take, for example, a global contract research, development, and manufacturing organization (CDMO). By connecting their Cytiva equipment using remote monitoring and support, this CDMO unlocked a new way of working and understanding their equipment.
Connected support provided real-time visibility into equipment performance and experienced engineering support. Over the course of 19 months, the organization saw fewer than 50 alerts, 80% of which included guidance on how to resolve the issue immediately by their own personnel. These insights meant their team could resolve small issues—like a simple hatch door left open—before they escalated into bigger problems.
Rapid return to uptime
Fast response is critical to maintaining uptime and business continuity. Our remote monitoring services address issues in minutes, rather than hours. For instance, when a Tier 1 advisory—a critical issue—was flagged at the CDMO, it was assigned to a Cytiva engineer within one minute, and a response plan was in place within 13 minutes.
This level of responsiveness is no longer an exception; it’s quickly becoming the norm. The OptiRun™ Connect remote monitoring service from Cytiva reduced response times to an average of 30 minutes, with full issue resolution typically achieved within hours rather than days. Customers saved over 17 days of potential downtime, showing the remarkable difference remote monitoring can make.
Building smarter, more informed teams
Perhaps one of the most exciting benefits of remote monitoring is how it’s transforming teams. Rather than relying on external technicians for every minor issue, staff within these organizations are becoming more self-reliant and informed. As data become more accessible, staff can resolve many issues on their own, or with minimal remote support. They’ve now handled parts replacements and routine maintenance more confidently, thanks to the detailed guidance and swift action enabled by their remote monitoring system.
Teamwork isn't limited to the internal workforce; our Cytiva engineers are also learning about their customer. They frequently review OptiRun™ Connect data to identify trends and help them optimize their operational impact.
For example, at the CDMO, the Online Center Cytiva engineers noticed high usage of certain components, such as pumps and UV lamps. While these trends didn’t signal an urgent problem, they spurred valuable conversations about stocking spare parts and planning for preventive maintenance. In other words, real-time data is about more than just fixing things when they break. It’s about learning from every alert, maintenance log, and performance report. Over time, these insights lead to smarter decisions, more efficient teams, and fewer disruptions.
The future of data-driven operations
Remote monitoring sets a new standard in life sciences. The trend toward proactive, data-driven operations will only grow as companies see the benefits of faster response times, empowered teams, and continuous improvement.
For life science organizations looking to maintain their resilience, remote monitoring isn’t just a safety net—it’s a pathway to smarter, more efficient operations. The future of life sciences will be shaped by companies that harness the power of real-time data to optimize their processes, prevent downtime, and empower their teams to solve problems faster than ever before.
* Cytiva internal data for the customer quoted above
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