Cytiva sourcing

If you have questions for the Cytiva Accounts Payable department about invoices and payments, please log a ticket on our ServiceNow portal here.

To access the ServiceNow portal as a supplier, log in to the Cytiva webpage. If you are not registered, follow the steps outlined in the document Supplier guide to ServiceNow AP Helpdesk to create an account and access the portal. The SOP covers:

• Creating a new login
• Future login after account activation (including Password reset)
• Creating and managing cases in ServiceNow, including reviewing status, providing additional information, and closing cases
• Logging a technical issue request

To check the status of a single invoice, use the Basware portal to see if it has been paid. More information is available under the header "Basware portal" below.

There are different ways you can submit your invoice to Cytiva and our Basware invoice processing system, to review the instruction per Legal entity please click here.

Cytiva invoice submission guidelines to ensure your invoice is processed appropriately: please click here.

To check the status of an invoice, please visit Invoice status check. . Enter the invoice number, date, and gross total amount, then click "Search." For detailed guidance on using the invoice status search feature, refer to the document linked here.