Through this site, we hope to strengthen that critical partnership by providing our suppliers with information, tools and services to make them more efficient and knowledgeable as they transact with Cytiva.

Last Updated: 09 December 2021


Terms of Purchase

Access our Terms of Purchase and referenced Appendices.

Supplier Code of Conduct

Access information regarding our supplier integrity expectations.

Transition Information

Access information relating to our transition to Danaher.

Supplier Code of Conduct

Current version

Supplier Code of Conduct

For POs issued or Contracts signed before June 26, 2020

Select the country of the Cytiva Legal Entity issuing the purchase order.

Cytiva classifies its purchase orders (POs) as either ‘Direct’ or ‘Indirect’.

For POs issued after 22 Nov 2020… Indirect POs will have the word ‘Indirect’ in the Important Notes section of the PO. Any PO without that designation should be considered ‘Direct’.

For POs issued before 23 Nov 2020…Direct POs have 7digit PO numbers, usually with a release number (e.g., 4100076/125), whereas Indirect POs have more than 7 digits (e.g., 413120003154).

If you have an Indirect PO number, the ‘Indirect’ Terms of Purchase below apply.


iSupplier Tool

Access and support for Cytiva’s PO collaboration tool.

Supplier Collaboration Tool

Access and support for Cytiva’s RFQ & drawing collaboration tool.

Accounts Payable Support

AP support and invoice instructions.

Accounts Payable Support

Effective August 23rd Cytiva has changed its current Accounts Payable Helpdesk system and has moved to ServiceNow Customer Service Module.

What to do now: All new queries must be submitted via ServiceNow at

What is changing: ServiceNow has become the Cytiva Accounts Payable Helpdesk tool that directs AP-related queries to members of the Cytiva Accounts Payable department. With this implementation comes a change in the portal our suppliers have been using to contact our Accounts Payable teams.

What isn’t changing: Although you will be using a new tool to raise a case, the basic functionality will be unchanged and the same dedicated Cytiva-AP team will be responding to your queries.

When will the change happen and what will I need to do Effective August 23rd, all new queries have to be submitted via Servicenow at

Cytiva webpage login is required to be able to access ServiceNow portal and raise AP Helpdesk queries as a supplier.

If you are not already registered, follow the registration steps indicated here, in order to create an account in Cytiva webpage and access ServiceNow submission portal.

In case your login has already been created, you will not be able to create an account using the same email address, instead you will receive the following error when trying to register your account “This email already exists or needs activating“. All you need to do is reset your password by clicking on “Forgot Password”, instructions about how to reset your password are provided within the same document here

Additionally, Refer to the same document (Supplier guide to ServiceNow AP Helpdesk) , to learn more about how to raise cases using the new tool.

How to log a technical issue request: To report a technical issue, log at request via this link.

If you have questions regarding this transition Please log a case through the link here by following the instructions here or sending a note directly to [email protected]

Cytiva’s Basware invoice submission instructions and other key resources:

  • List of Cytiva legal entities and new invoice submission instructions effective 23-November 2020: please click here
  • Cytiva invoice submission guidelines to ensure your invoice is processed appropriately: please click here
  • In case of questions related to invoices, please contact the Cytiva accounts payable department: here … please ensure that you complete the inquiry using the following process steps mentioned here
  • Basware Supplier training material : here

During the supplier training Cytiva discussed registration to the Basware Supplier Portal and Basware’s Smart PDF service. Basware SmartPDF is an additional service for converting PDF invoices that are sent via email into electronic invoices. The service captures invoice data from the PDF invoices and uses that information to build a structured invoice data file. The service supports image-based and machine-based PDF files. Registration is not mandatory but is highly recommended. If you wish to register, you will be able to review and track the payment status of your invoice in the Basware Portal which we believe to be a major benefit & allows you to simplify how you conduct business with Cytiva. Please note: this service is free of charge for the supplier. You can find the registration link & more information by clicking here