How does an OptiRun ExtendedCare service agreement support your bioprocess equipment?

24 months of all-inclusive coverage along with priority response and one comprehensive preventive maintenance (PM) for low usage equipment.

Is your system usage low?

Do you have limited engineering resources?

Do you want complete coverage for peace of mind?

With ExtendedCare, you have no additional service costs for the duration of the 24-month agreement, regardless of the type or extent of the problem.

A PM visit will be scheduled at a time of your choice during the 24 months of coverage.

If you need an additional PM over two years of coverage, we offer ExtendedCarePLUS which includes one comprehensive and one basic PM per year.

ExtendedCare and ExtendedCarePLUS plans provide services designed to fully support your bioprocess equipment

 

 

Our most comprehensive service plan available at time of purchase

Full coverage Yes
Labor and travel Yes
Repair parts Yes
Response times1 3 days
Duration 24 months
Preventive maintenance visit2 1× per 2-year coverage period
  • 1 Accelerated response time available at an additional charge, may vary by region and equipment type
  • 2 ExtendedCarePLUS with two PMs is available for certain BP systems. Please check with your service consultant for more information.