How does an OptiRun FlexFactory Care service agreement support your bioprocess equipment?

FlexFactory Care offers an end-to-end solution with integrated support across your entire FlexFactory platform, including guaranteed rapid response and priority support lines 24×7×365.

Are you looking for accelerated hardware and automation service for your FlexFactory? Do you need start-up support? Do you have spare parts management in place?

FlexFactory Care provides 12 months of FlexFactory-wide coverage customized to meet all your FlexFactory hardware and automation needs.

Core services may be enhanced with add-ons.

FlexHours, available in blocks of 25, 50, or 100 hours, allow fast, easy payment for equipment support where and when you need it.

FlexFactory Care agreements provide customized equipment services and automation support



Flexible, site-wide support customized around your in-house capabilities and expectations

Full coverage Add-on
Labor and travel FLEXHours
Repair parts Add-on / 10% off
Response times1 24 h / 48 h on site
Duration 12 months
Preventive maintenance visit FLEXHours
Parts Advisory Service Yes
Quarterly service reviews Yes
Change control notifications Yes
Priority callback 1 h (24×7)
Priority support line Yes
Automation support Yes
Event management; cause and effect analysis Yes
Remote triage and support hours Yes
  • 1 Accelerated response time available at an additional charge, may vary by region and equipment type