A total service solution

Bioprocessing is growing ever more complex, fast-paced, and responsive to market. To meet these challenges, traditional “break-fix” coverage is no longer enough. A new, more proactive approach is needed.

SiteCare is a service contract designed to empower your in-house teams and ensure that your equipment performs optimally at all times.

Benefits of a SiteCare service agreement

  • Flexible with site-wide coverage across all your equipment
  • Customized, providing instrument service when, where, and as you need it
  • Supportive, delivering expertise and the skills needed throughout your equipment lifecycle
  • The SiteCare plan provides comprehensive, site-wide coverage for all your bioprocess equipment


    Full coverage Add-on
    Labor and travel FLEXHours
    Repair parts Add-on / 10% off
    Response times1 24 h / 48 h / FE on site
    Duration 12 months
    Preventive maintenance visit FLEXHours
    Parts Advisory Service Yes
    Quarterly service reviews Yes
    Change control notifications Yes
    Priority callback 1 hour
    Priority support line Yes
    • 1 Accelerated response time available at an additional charge, may vary by region and equipment type