A total service solution
Bioprocessing is growing ever more complex, fast-paced, and responsive to market. To meet these challenges, traditional “break-fix” coverage is no longer enough. A new, more proactive approach is needed.
SiteCare is a service contract designed to empower your in-house teams and ensure that your equipment performs optimally at all times.
Benefits of a SiteCare service agreement
Maximize equipment uptime
The best way to optimize uptime is to prevent downtime. SiteCare offers regular preventive maintenance visits, quarterly asset reviews with your OptiRun team, and end-user training in best practices that enhance reliability.
Minimize unscheduled downtime
Should any Cytiva asset malfunction and your in-house team can’t address it, SiteCare gives you a priority path for fast support without having to wait for budget approval or a purchase order.
Simplify contract management
SiteCare is a single service plan covering all possible issues for all equipment. It simplifies budgeting and service contract management with one predictable expenditure that can be used in any way needed.