At Cytiva our Online Center (OLC) for support has the tools and training to diagnose and often resolve your problems remotely. Using years of practical field experience, our online engineers can receive alerts and gather information from your system with OptiRun™ Connect. They use remote applications to see what’s going on in your PC – and see what you see in your lab.

Like you, we value efficiency. That’s why we offer this remote service. Our engineers can diagnose problems and, often, guide you to the solution — in real time, through your smartphone or tablet. This quick, green service option lets us see what you see.