OptiRun service solutions: Extended warranty
Your equipment needs to reliably and consistently support your work. With a comprehensive service offering, your lab can ensure accuracy, meet aggressive deadlines, and protect against downtime for years to come.
Extended warranty coverage from Cytiva is designed to support your goals. Our coverage maximizes the uptime, performance, and quality that is essential to long-term productivity.
Prevention is the best cure
An extended warranty offers protection from more than just manufacturing defects. Issues with your system can arise for a variety of reasons, including environmental factors, heavy use, and inadequate cleaning practices. Our extended warranty coverage is a valuable tool that catches issues early and prevents them from affecting the productivity of your lab.
You can choose to upgrade your protection and extend the standard warranty for 24, 36, or 60 months. Extended coverage can only be obtained within six months of purchasing an eligible instrument.
| Extended warranty coverage | |
| Unlimited repairs and parts as required | Yes |
| Labor and travel | Yes |
| Response times1 | 3-5 days |
| Duration | 24, 36, or 60 months2 |
| Planned preventive maintenance visit | Varies depending on instrument usage3 |
1Accelerated response times are available at an additional charge and might vary by region and equipment type.
2Longer duration plans and additional preventive maintenance visits might be available depending on your type of instrument. Please call us for coverage specific to your equipment configuration.
3For most instruments, we recommend one preventive maintenance visit per year starting in the second year of ownership. We can make a personalized recommendation based on your intended use.
Service agreements available online:
ÄKTA chromatography plans
If your instrument is not listed here, please contact your local Cytiva representative or fill out the form below to be contacted by a member of our service team.
Tash Zunaid George
Field Service Engineer 1, Chromatography
Cytiva
USA
“The most rewarding part of my job as a Field Engineer is being able to pinpoint the root cause of any problem, and implement a solution. It’s always a good feeling to know I’ve resolved the issues, and the customer is satisfied!”
100 000+ active instruments worldwide
Whether you are a start-up or a global giant, OptiRun service experts can help you maximize asset productivity and achieve desired outcomes.
Contact us