TECHNOLOGY
What does it mean to optimize your technology? Your equipment should deliver peak performance at all times. Our highly trained field engineers and service experts provide robust strategies for ensuring the continuous performance and reliability of your Cytiva assets throughout their lifecycle.
Your GEHC equipment is installed by certified OptiRun service engineers, who provide IQ/OQ documentation, familiarization training, and basic maintenance training.
We provide expert support for installing your equipment in a network configuration, addressing your needs for remote monitoring and data sharing among users.
We perform all necessary maintenance and verification to ensure that your instruments are in peak condition, following standards designed to keep them at factory specifications.
We offer standard and custom qualification services for your Cytiva equipment throughout its lifecycle, including IQ/OQ, RQ, and continuous verification. Read more
Our Asset Performance Management (APM) technology provides real-time process monitoring and asset utilization.
For selected Cytiva instruments, we offer the convenience of mail-in depot repair services to our ISO-certified service repair centers in the U.S. and Sweden.
Our new hardware and software upgrades mean your Cytiva equipment will always be state-of-the-art technology.
Our end-of-life refurbishment options now include a path for donating your aging Cytiva lab-scale equipment to institutions around the globe.
Available with new equipment purchase. Upgraded protection for 24, 36, or 60 months. Read more
PROCESS
Your Cytiva equipment must be optimized and in sync with your other assets, processes, and people. OptiRun’s data-driven advisory services help you implement an integrated strategy that optimizes your entire bioprocess workflow.
We can address all your automation needs at both the individual equipment and integrated levels, from troubleshooting to lifecycle management of automation hardware and software.
Our change control notification (CCN) services keep you up to date with GEHC product changes, simplifying your compliance process.
Our data-driven parts consultancy lets you determine the right spares to keep proactively on site, minimizing the effect of unexpected equipment failure.
Our relocation support is comprehensive, including planning, logistics, and completion of all regulatory documentation.
We are developing new eCommerce and web capabilities that will allow you to order services and request support online.
PEOPLE
What does it mean to optimize your people's performance? We’ve restructured how we deliver our service and application expertise to make it seamlessly accessible whenever it’s needed. Our training offerings ensure that your teams always have the expertise to use and maintain our technology optimally.
Our new 24x7 call-in center provides access to support at all times whatever the size of your organization.
We’ve introduced new options for emergency on-site visits, standard or 24x7 depending on your needs.
Now a resident OptiRun service expert can manage all your Cytiva maintenance needs on site, including training new hires and helping your teams adapt to new technology faster.
Our in-depth application training programs help your staff become optimal end users of your Cytiva equipment, maximizing its quality and performance.
We’ve introduced new service training programs to help your maintenance staff minimize downtime and protect the long-term integrity of your GEHC assets.
We now provide dedicated training and support for bioprocess in-house teams, designed to optimize the performance and profitability of your plant.
Lifecycle management
Whether your Cytiva asset is a single-unit operation or a large-scale enterprise solution,
OptiRun service solutions are with you every step of the lifecycle from design to decommissioning.
We'll even help you donate your aging instruments so they can continue to serve the cause of science.
Application environments
Bioprocess
OptiRun service solutions alleviate biomanufacturing pressures by maximizing productivity and supporting compliance. Choose from asset-based service contracts, flexible site-wide coverage, or comprehensive service plans for operations of any scale. All service plans can be customized to fit your needs, helping you achieve your market and financial goals.
Learn moreResearch and development
OptiRun service solutions support accuracy of laboratory equipment and promote cost-effective operations from drug research to commercial development. Programs include asset-based contracts, flexible lab-wide coverage, mail-in depot repair, and application and maintenance training. Cytiva equipment can also be refurbished and donated at end-of-life.
Learn more
A new model of service
In over 30 countries
Service experts
FE Satisfaction
OptiRun quick links
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OptiRun video
Our new OptiRun service platform is a total solution designed to help you achieve your long-term financial, operational, and scientific goals.
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Case study
Service resident
An OptiRun service expert is achieving 99% uptime for over 100 pieces of equipment on the Boston-based campus of a leading multinational pharmaceutical company.
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Case study
Spare Parts Advisory
An OptiRun expert advisor is helping one of the world’s largest biotech companies boost continuous performance and mitigate risk in a 24×7 bioprocess environment.
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Preventive maintenance
Ensure continuous performance of your equipment, optimize the productivity of your workflow, and extend the life of your assets with OptiRun preventive maintenance.