OptiRun service solutions

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OptiRun bioprocess service engineer working with cell-culture and Xcellerex bioreactor

Learn about OptiRun service solutions

Browse options designed to meet your needs.

View OptiRun service solutions by product

We offer service for every Cytiva instrument.

What is OptiRun?

A 360^o approach that keeps your life sciences research, development, and biomanufacturing equipment running optimally.

OptiRun service solutions offer an innovative approach to service that has evolved to focus on your success, as measured by your outcomes. We know you need faster response times, more training, and support for your in-house teams and a flexible, easy-to-manage contract structure. Drawing on a global network of over 700 experts and engineers, OptiRun service solutions include all of that, and more.

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Technology support	Process	People
What does it mean to optimize your technology? Your equipment should deliver peak performance at all times. Our highly trained field engineers and service experts provide robust strategies for ensuring the continuous performance and reliability of your Cytiva assets throughout their lifecycle.	Your Cytiva equipment must be optimized and in sync with your other assets, processes, and people. OptiRun’s data-driven advisory services help you implement an integrated strategy that optimizes your entire bioprocess workflow.	What does it mean to optimize your people's performance? We’ve restructured how we deliver our service and application expertise to make it seamlessly accessible whenever it’s needed. Our training offerings ensure that your teams always have the expertise to use and maintain our technology optimally.
Equipment installation Cytiva’s OptiRun service solutions offer a range of comprehensive qualification services to meet your needs.	Service agreements and contracts OptiRun service solutions are designed to maximize the total productivity of your assets—your people, your processes, and your technology. OptiRun contracts prepare you for the future.	Resident service engineer A Cytiva service expert can manage all your Cytiva maintenance needs on site, including training new hires and helping your teams adapt to new technology faster.
Preventive Maintenance Extend the life of your equipment, prevent issues, maximize productivity, and ensure optimal performance. Preventive maintenance visits save you time and reduce costs.	Change Control Notifications Our online service that notifies you about changes that could impact your product or process. You can subscribe to change control notifications for free by visiting our Regulatory Support page.	Application and equipment training Grow your skills with our eLearning courses and training services for research, process development scientists, engineers, and more.
IQOQ and re-qualification We offer standard and custom qualification services for your Cytiva equipment throughout its lifecycle, including IQ/OQ, RQ, and continuous verification.	Spare parts advisory Our Data-driven consultants can determine which spare parts to keep on-site to streamline your operations in the event of an issue.	Care and maintenance training A Cytiva service expert can explain how to care for and troubleshoot your Cytiva instruments. This helps labs run on schedule and on budget.
Instrument upgrades Hardware and software upgrades keep your Cytiva equipment state-of-the-art.	Relocation support Our comprehensive service that includes planning, logistics, and completion of all regulatory documentation if applicable. Schedule your move.	In-House team support OptiRun’s SiteCare service plan incorporates training and support for in-house bioprocess production teams. Use this plan to help optimize the performance and profitability of your plant.
Repairs Get help with all Cytiva system issues.
Donation program Your sustainable solution for older equipment. Our program lets you donate your used equipment to institutions around the globe.

LifeCycle management

Whether your Cytiva asset is a single-unit operation or a large-scale enterprise solution,
OptiRun service solutions are with you every step of the LifeCycle from design to decommissioning.

We'll even help you donate your aging instruments so they can continue to serve the cause of science.

LifeCycle management

From unprecedented downtime to 99% uptime

The Cytiva service team developed a custom service residency program to address challenges in downtime, turnaround time, accountability, and employee bandwidth.

Spare parts are strategic investments

The OptiRun Spare Parts Advisory service has boosted continuous performance and prevented unprecedented losses in a 24/7 manufacturing environment.

Read how