All service agreements are customizable, helping you achieve your operational, scientific, and financial goals.
| Service plan | |
|---|---|
| Extended warranty | Seamless coverage from day one (only available at equipment purchase). |
| FullCare | Our most comprehensive plan. Receive full coverage and one preventive maintenance per year. |
| SiteCare | Protect all Cytiva equipment at your site. Receive accelerated response time and flexible support to match site needs. |
| FlexFactory Care | Integrated support across your entire FlexFactory platform, including guaranteed rapid response and priority support lines all day, every day, 365 days a year. |
| ExtendedCare | All-inclusive coverage along with priority response and one comprehensive preventive maintenance for low usage equipment. |
| ExpertCare | Proactive preventive maintenance, planned annually and unlimited repair labor. |
| FlexCare | Covers multiple research and development instruments but is flexible on services performed. |
| EssentialCare | Proactive preventive maintenance, planned annually. No repair support included. |
| LimitedCare | For select models of discontinued equipment. Provide preventive maintenance and repair coverage. |
| CalibrationCare | Proactive calibration, planned annually. |
| Extended CalibrationCare | 3-year with annual calibration and one preventive maintenance every three years. |
| Calibration ExpertCare | Proactive calibration, planned annually and unlimited repair labor. |
| Calibration FullCare | Receive full coverage and one calibration per year. |
| Extended Calibration FullCare | 3-year full coverage with annual calibration and one preventive maintenance every three years. |
