Choose a service plan to fit your needs
The right level of care for peace of mind
Keep your systems running at peak performance. Whether it’s a single instrument or an entire facility, we’ll collaborate on a plan that meets your needs.
Essential
Flexible
Comprehensive
Stay compliant and operate with confidence
If you're looking for a cost-effective way to maintain performance and compliance, our essential tier is the perfect fit.
Adapt your service to evolving labs and growing operations
For users that need more control over how and when they use support, our flexible tier is an ideal option.
Predict ownership costs and secure priority scheduling
For complex instruments, high-throughput environments and multi-user environments, our comprehensive tier delivers total peace of mind.
Focuses on:
Preventive maintenance, remote support, and priority repairs—ensuring your instruments stay reliable without stretching your budget.
Focuses on:
Simplifying costs using a prepaid account so you can order repairs as needed, plan maintenance, and take training.
Focuses on:
Preventive maintenance, remote support, and priority response to get you up and running fast. You can even leverage IoT-enabled diagnostics for compatible instruments.
Best for:
Busy labs and complex instruments that can’t afford downtime.
Best for:
Teams managing multiple instruments or navigating changing workflows.
Best for:
High-throughput labs, core facilities, and environments where organic solvents are used.
You’ll benefit from:
Guaranteed fast response, predictable costs, and maximum performance.
You’ll benefit from:
Flexible allocation of funds, priority response times, and tailored service, so you can focus on your science—not your service logistics.
You’ll benefit from:
Priority response, equipment performance, and full budget predictability so you can focus on your science and process.
Quality and experience you can trust
Extra support when you need it
Whether you're supplementing an existing service plan or operating without one, our flexible service options are available when you need them.
