Dear Customer,

If you have an access code/activation ID with less than 30 characters, it is an old activation ID.

Please contact Cytiva for Scientific and Technical questions at https://www.cytiva.com/support/contact-us to get a new activation ID.

If you have an access code/activation ID with more than 30 characters, please follow this link to our current eDelivery server: https://cytiva.flexnetoperations.com/flexnet/operationsportal/showActivationIdLogon.do.

Sincerely,

Cytiva