Ways we can help
We support you from the moment of purchase, with installation and operation qualification (IQOQ), flexible service plans, remote support and troubleshooting, and spare parts guidance. Click the images to learn about our services.
When your Cytiva equipment isn’t performing as expected—or your processes change—our equipment services help you respond quickly. With remote troubleshooting, maintenance training, and onsite repairs from factory-trained engineers, you can maintain compliance and keep your lab running with confidence.
We support over 132 000 installed Cytiva instruments worldwide, including ÄKTA™ chromatography and filtration systems, Biacore™ SPR systems, AxiChrom™ chromatography columns, and Xcellerex™ bioreactors—ensuring consistent performance across your workflow, from research to production.
We support you from the moment of purchase, with installation and operation qualification (IQOQ), flexible service plans, remote support and troubleshooting, and spare parts guidance. Click the images to learn about our services.
We've got resources available to keep you confident and in control of your equipment.
Find and download instructions for use (IFU) for your products.
Find instructions for useA practical guide for comparing equipment service offerings and maintenance providers.
Read moreIt’s easy to say you should be proactive with equipment maintenance, but what does that entail? This guide breaks it down.
Read guideWe’re committed to reducing waste and extending the life of your equipment. Our eQualification process eliminates the need for printing and shipping binders, while remote service calls save up to 40 kg CO2 per call by eliminating travel.