What outcomes do you want to drive?
OptiRun service solutions – for today's, and tomorrow's, life sciencescontact us
Our new OptiRun service platform focuses on your success, as measured by outcomes.
Our mission is to deliver a complete service partnership that's expert, proactive, and engaged. OptiRun delivers faster response times, a flexible, easy-to-manage contract structure, plus more training and support for you and your in-house team.It achieves this and more by optimizing the performance of your technology, processes, and people.
Field engineer satisfation
Find out why our customer consistently give us high ratings.
Learn more about our comprehensive service approach and how we are helping our customers drive optimal outcomes.
How can we make the service contract work for you? Learn more about our new FLEXHours site-wide coverage.
In our customer's own words
"The service desk and service technician have made working with Cytiva a pleasure during a time of high stress when production is in process."
"Cytiva bent over backwards to help us solve a mechanical issue so our timelines wouldn't be impacted. A very big thanks to the field engineers."
"The service engineer was prepared with all possible components, fixed the issue within a short period of time, and ran appropriate tests. He also stayed to ensure that a method could be run on the system."
"The instrument itself has been a life-changer, and the support (both technical and service) from Cytiva has been exemplary."