Cultivating confidence

All service agreements are customizable, helping you achieve your operational, scientific, and financial goals.

Service plan
OptiCare extended warranty Seamless coverage from day one (only available at equipment purchase).
FullCare Our most comprehensive plan. Receive full coverage and one preventive maintenance per year.
SiteCare Protect all Cytiva equipment at your site. Receive accelerated response time and flexible support to match site needs.
FlexFactory Care Integrated support across your entire FlexFactory platform, including guaranteed rapid response and priority support lines all day, every day, 365 days a year.
ExtendedCare All-inclusive coverage along with priority response and one comprehensive preventive maintenance for low usage equipment.
FlexCare Covers multiple research and development instruments but is flexible on services performed.
EssentialCare Proactive preventive maintenance, planned annually. No repair support included.
LimitedCare For select models of discontinued equipment. Provide preventive maintenance and repair coverage.

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