All service agreements are customizable, helping you achieve your operational, scientific, and financial goals.
Service plan | |
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Extended warranty | Seamless coverage from day one (only available at equipment purchase). |
FullCare | Our most comprehensive plan. Receive full coverage and one preventive maintenance per year. |
SiteCare | Protect all Cytiva equipment at your site. Receive accelerated response time and flexible support to match site needs. |
FlexFactory Care | Integrated support across your entire FlexFactory platform, including guaranteed rapid response and priority support lines all day, every day, 365 days a year. |
ExtendedCare | All-inclusive coverage along with priority response and one comprehensive preventive maintenance for low usage equipment. |
ExpertCare | Proactive preventive maintenance, planned annually and unlimited repair labor. |
FlexCare | Covers multiple research and development instruments but is flexible on services performed. |
EssentialCare | Proactive preventive maintenance, planned annually. No repair support included. |
LimitedCare | For select models of discontinued equipment. Provide preventive maintenance and repair coverage. |
CalibrationCare | Proactive calibration, planned annually. |
Extended CalibrationCare | 3-year with annual calibration and one preventive maintenance every three years. |
Calibration ExpertCare | Proactive calibration, planned annually and unlimited repair labor. |
Calibration FullCare | Receive full coverage and one calibration per year. |
Extended Calibration FullCare | 3-year full coverage with annual calibration and one preventive maintenance every three years. |
ColumnCare | For your AxiChrom™ column (300 to 1600 mm), one PM during a 2-year period, with a PM kit available on site for a prompt and efficient service with minimal downtime. |