Frequently asked questions
Check out our self-help pages, where you will find information on key topics.
Orders and quotes
How do I place an order?
Here's how you can place an order with us:
1. Order through our website Log in to your account, add products to your cart, and follow the checkout steps. Please note: you'll need to be registered to place an order.
2. Send a purchase order (PO) To submit a Purchase Order, ensure it meets our processing requirements. New customers should include a completed Customer Registration Form with their PO. You can download our PO Requirements and Customer Registration Form here:
Cytiva US PO form
Cytiva Canada PO form
3. EDI (Electronic Data Interchange) and punchout catalogs For electronic submission options, please visit our How to shop with us page or submit an inquiry to learn more. For any questions about order placement, our team is here to help. If you need further details, please reach out to Customer Service.
How do I check shipping information?
How do I check the status of my order and tracking information?
How do I change or cancel my order?
How do I request a copy of an invoice?
How do I request a copy of an invoice?
Log in to My Account to view your full order history and download invoices. If an invoice is not visible in your account, please call or message our Customer Service team for help.
Payment Inquiries, Credit Card Payments, and Statements
For questions about payments or statements, contact our Accounts Receivable team at statements.USCAN@cytiva.com or call 1-800-526-3593 (Option 5).
Remittance
Send remittance advice to remit@cytiva.com.
For any other invoice-related questions, don't hesitate to contact us.
How do I request a quote for a product or service?
Requesting a quote online is easy. Find your product, click Add to Quote List, and adjust quantities or add instructions as needed. When ready, review your list and submit it. Our team usually responds in 5 minutes.
For more details on requesting or redeeming quotes, shopping online, shipping, payment, and order terms, visit our How to shop with us page.
How do I redeem a quote?
If you're a registered customer in the US, Canada, Australia, or New Zealand, log in and go to My Account. Under Online Services, select Quote Fulfillment. Enter your quote reference number (Q-XXXXXX), click Find Quote, and then choose Redeem Quote.
Not registered yet? Sign up here to create an account.
Support and services
How do I get product advice or technical support?
Our Product Support Team is here to assist you every step of the way, from research to scale-up to patient delivery. We offer expert guidance on discovery, protocol optimization, and troubleshooting.
To get in touch, use our Message Us form and select Product Support as your inquiry type, or call us directly on 1-800-526-3593.
How do I find certificates, safety data sheets (SDS) or hazard labels?
You can find many certificates using our Certificates Search tool. For Hyclone Certificates, please use the Hyclone Certificates Search tool.
You can access Safety Data Sheets (SDS) here, and Hazard Labels are available here.
If you cannot locate the certificate, safety data sheet or hazard label you need, please call or message Customer Service and provide the product and lot number.
How do I get instrument repairs or equipment service?
Where can I find information about My Equipment?
Account
What are the benefits of registering for an account?
Registration is required to shop online, and you also get access to exclusive benefits:
1. View your order history and track your orders.
2. United States, Canada, Australia, and New Zealand customers can place an order using a quote reference.
3. My Equipment helps you manage your Cytiva equipment in one place. Access service history, review service contracts, and book a service.
4. eLearning allows you to build your skills and continue your education with a wide selection of life science courses