In addition to contact details, we need the details of the equipment that requires the repair or maintenance. It is imperative to provide the accurate serial number, which can often be found on the rear of the instrument or in the system software.

In order to progress your request in the most efficient way, it is imperative you provide the accurate serial number. The serial number gives us access to information about the equipment age, service history and replacement components which are all helpful in routing your enquiry in the best way. The serial number can often be found on the rear of the instrument or in the system software.

We undertake servicing and repair for all Cytiva equipment including ÄKTA chromatography systems, AxiChrom chromatography columns, Biacore surface plasmon resonance (SPR) platforms, Chromaflow columns, Xcellerex mixers and bioreactors, VIA Freeze controlled rate freezers and Wave bioreactors. As the manufacturer of these items, we understand the intricacies of the design, functionality and operation of the equipment. We do not service non Cytiva equipment.

Yes, our remote support services are provided by certified, qualified engineers in the Online Center (OLC), customized to your internal resource capacity, capability and risk levels. Advanced tools including artificial intelligence, augmented reality and digital connectivity are leveraged to resolve most issues without needing an onsite engineer visit. If a visit is needed, onsite time is reduced and first-time fix rate increases following OLC pre-diagnosis. This reduces equipment downtime and helps maintain production schedules / research deadlines.

Whether you're managing a few lab instruments or a large manufacturing operation, you know the importance of efficiency. We've introduced My Equipment to make it as fast and easy as possible to manage your Cytiva instruments. View the full list or filter by equipment type or install site to see contract information, service history and repair status and raise service requests. Create or log in to your Cytiva account to start managing your equipment portfolio.

Response time will be based on the guarantees given within your service contract. Providing the serial number at the time of request can help us quickly verify your coverage and respond within the appropriate time. Our remote support service provides the fastest response time and most efficient route to diagnosis and remote fix.

If you do not have a service contract, an estimate will be provided for parts, labor, and travel costs and a purchase order is needed before work commences.

Whether you're looking for a cost-effective way to maintain performance and compliance or a contract for complex instruments in a high-throughput multi-user environments, we have something for you. You can find out more information here or contact your local Cytiva specialist or field engineer for more information.

Yes, you will receive audit-ready, full documentation of the work completed.

The field engineer recommend the work that is needed and an estimate will be provided for parts, labor, and travel costs. A purchase order is needed before work commences.

This will be dependent on the type of agreement you have in place. Contact the Equipment service team by e-mail or phone (details are provided above specific to your region) and they will be able to confirm.

Cytiva service engineers can provide relocation support by preparing your equipment for the move and re-installing it in its new home — whether that’s across the hall or across the globe.