Maximize uptime. Minimize risk.
When your Cytiva equipment isn’t performing as expected—or your processes change—our equipment services help you respond quickly. With remote troubleshooting, maintenance training, and onsite repairs from factory-trained engineers, you can maintain compliance and keep your lab running with confidence.
We support over 132 000 installed Cytiva instruments worldwide, including ÄKTA™ chromatography and filtration systems, Biacore™ SPR systems, AxiChrom™ chromatography columns, and Xcellerex™ bioreactors—ensuring consistent performance across your workflow, from research to production.
Something not working?
If you are experiencing a fault or issue with your equipment, you can book a service or a repair with one of our engineers.
Support across the equipment lifecycle
Maintenance training
Learn to care for and troubleshoot your ÄKTA™ systems or BPG and AxiChrom™ chromatography columns. Regular maintenance helps your instruments run reliably, so you can stay on time and on budget.Preventive maintenance
Planned maintenance from our equipment service engineers helps reduce the risk of failures and supports consistent performance over time by keeping your equipment to factory specifications.Equipment upgrade
Equipment upgrades help modernize existing equipment without full replacement. We help you assess options that can extend instrument life, maintain compliance, and protect your investment.Global support you can count on
Simplify equipment management
Manage your service activity, contract coverage, and equipment history in one place with My Equipment online portal. Plan maintenance, reduce administrative burden, and receive help faster when issues arise.
Resources to help you succeed
We've got resources available to keep you confident and in control of your equipment.
Product user instructions
Find and download instructions for use (IFU) for your products.
Find instructions for useHow to evaluate equipment service offerings
A practical guide for comparing equipment service offerings and maintenance providers.
Read moreEquipment maintenance 101
It’s easy to say you should be proactive with equipment maintenance, but what does that entail? This guide breaks it down.
Read guideSustainable service. Global impact.
We’re committed to reducing waste and extending the life of your equipment. Our eQualification process eliminates the need for printing and shipping binders, while remote service calls save up to 40 kg CO2 per call by eliminating travel.
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Get guidance on equipment services, support options, and next steps.