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Stay on track with lab equipment services
Research and biopharma laboratory servicing for Cytiva equipment, from installation and qualification to maintenance and upgrades. For urgent issues, request a repair below.

Maximize uptime. Minimize risk.

When your Cytiva equipment isn’t performing as expected—or your processes change—our equipment services help you respond quickly. With remote troubleshooting, maintenance training, and onsite repairs from factory-trained engineers, you can maintain compliance and keep your lab running with confidence.

We support over 132 000 installed Cytiva instruments worldwide, including ÄKTA™ chromatography and filtration systems, Biacore™ SPR systems, AxiChrom™ chromatography columns, and Xcellerex™ bioreactors—ensuring consistent performance across your workflow, from research to production.

Something not working?

If you are experiencing a fault or issue with your equipment, you can book a service or a repair with one of our engineers.

Support across the equipment lifecycle

From urgent issues to long-term optimization, Cytiva’s equipment services help you protect performance, reduce risk, and boost ROI by extending the life of your instrument.

Maintenance training

Learn to care for and troubleshoot your ÄKTA™ systems or BPG and AxiChrom™ chromatography columns. Regular maintenance helps your instruments run reliably, so you can stay on time and on budget.

Preventive maintenance

Planned maintenance from our equipment service engineers helps reduce the risk of failures and supports consistent performance over time by keeping your equipment to factory specifications.

Equipment upgrade

Equipment upgrades help modernize existing equipment without full replacement. We help you assess options that can extend instrument life, maintain compliance, and protect your investment.

Global support you can count on

Our global service network is designed to help you respond faster, reduce downtime, and maintain consistent operations.
132k+
installed instruments
1300+
service engineers and specialists
40+
countries served
Simplify equipment management

Simplify equipment management

Manage your service activity, contract coverage, and equipment history in one place with My Equipment online portal. Plan maintenance, reduce administrative burden, and receive help faster when issues arise.

Resources to help you succeed

We've got resources available to keep you confident and in control of your equipment.

Explore training

Get training in unit operation, product use, and applications.

Browse trainings

Product user instructions

Find and download instructions for use (IFU) for your products.

Find instructions for use

How to evaluate equipment service offerings

A practical guide for comparing equipment service offerings and maintenance providers.

Read more

Equipment maintenance 101

It’s easy to say you should be proactive with equipment maintenance, but what does that entail? This guide breaks it down.

Read guide
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Sustainable service. Global impact.

We’re committed to reducing waste and extending the life of your equipment. Our eQualification process eliminates the need for printing and shipping binders, while remote service calls save up to 40 kg CO2 per call by eliminating travel.

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Frequently asked questions about equipment services

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